Privacy Policy

Overview

This Privacy Policy explains how CreateFaceless collects and uses information when you visit the site, create an account, generate faceless YouTube Shorts, contact support, or manage billing.

Information We Collect

We collect the information needed to operate the product:

• Account information: your name, email address, login provider, and account settings.
• Project information: the story lane, prompt inputs, script review choices, generated artifacts, export state, and any gated YouTube publishing details you choose to save.
• Billing information: subscription status, plan, entitlement, and payment event references from our payment provider. We do not store full card numbers.
• Support information: messages you send through the contact form, including your email address and the details you provide.
• Usage and security information: basic request logs, device/browser information, IP address, error logs, and abuse-prevention signals.

How We Use Information

We use this information to:

• create and manage your account
• generate, store, preview, and export your video projects
• maintain a private internal Showcase library of completed videos and, while Community sharing is enabled, consider selected videos for a future Community gallery
• process subscriptions, plan access, quota, cancellation, refund, and support requests
• send account, support, and product emails
• diagnose generation, export, billing, or YouTube connection failures
• protect the service from abuse, fraud, and unauthorized access
• improve the product experience and reliability

YouTube Connection

If you connect a YouTube channel while gated YouTube publishing is enabled, CreateFaceless uses the authorization only to perform actions you request, such as preparing a user-confirmed upload or schedule. You can disconnect your channel at any time. We do not use your YouTube connection to publish content without your confirmation.

Third-Party Services

CreateFaceless uses trusted service providers for hosting, authentication, email delivery, payments, storage, analytics, AI generation, voice, rendering, and YouTube publishing. These providers process data only as needed to deliver the service.

Data Retention

We keep account, billing, support, and project data for as long as needed to provide the service, meet legal or tax obligations, resolve disputes, prevent abuse, and support user requests. You can contact us to request account or project deletion.

Community Showcase Sharing

Completed non-test videos with a usable final file may be recorded in a private internal Showcase library. An internal record does not make a video public.

Community Showcase sharing is enabled by default. While it is enabled, CreateFaceless may consider a completed video for a future public Community gallery, but an operator must still select the specific video before it can be displayed. Nothing is published automatically, and your account identity is anonymous by default on any future Community presentation.

You can turn Community sharing off in Settings or exclude an individual video from Video history. Turning it off or excluding a video removes it from future public consideration and removes any current Community visibility, while your private project, export, and internal operational record remain available. Account or project deletion continues to follow the retention and deletion rules above.

Security

We use server-side provider boundaries, access controls, and secure configuration practices to protect user data. No internet service can guarantee perfect security, but we work to limit access to the data needed for product operation and support.

Changes

We may update this Privacy Policy as the product changes. When we make material changes, we will update the date on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us.